NQMC Update Service: October 1, 2012 || National Committee for Quality Assurance

NQMC Update Service: October 1, 2012

NQMC Update Service: October 1, 2012

Agency for Healthcare Research and Quality (AHRQ) sent this bulletin at 10/01/2012 06:58 PM EDT

October 1, 2012

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New This Week

Measure Summaries

National Committee for Quality Assurance

• Adults' access to preventive/ambulatory health services: percentage of members 20 years and older who had an ambulatory or preventive care visit. This updates a previously published measure summary.

• Annual dental visit: percentage of members 2 to 21 years of age who had at least one dental visit during the measurement year. This updates a previously published measure summary.

• Call abandonment: percentage of calls received by the organization's Member Services call centers (during operating hours) during the measurement year that were abandoned by the caller before being answered by a live voice.

• Call answer timeliness: percentage of calls received by the organization's Member Services call centers (during operating hours) during the measurement year that were answered by a live voice within 30 seconds.

• Children and adolescents' access to primary care practitioners (PCP): percentage of members 12 months to 19 years of age who had a visit with a PCP. This updates a previously published measure summary.

• Engagement of alcohol and other drug (AOD) treatment: percentage of members who initiated treatment and who had two or more additional services with a diagnosis of AOD within 30 days of the initiation visit. This updates a previously published measure summary.

• Initiation of alcohol and other drug (AOD) treatment: percentage of members who initiate treatment through an inpatient AOD admission, outpatient visit, intensive outpatient encounter, or partial hospitalization within 14 days of the diagnosis. This updates a previously published measure summary.

• Postpartum care: percentage of deliveries that had a postpartum visit on or between 21 and 56 days after delivery. This updates a previously published measure summary.

• Timeliness of prenatal care: percentage of deliveries that received a prenatal care visit as a member of the organization in the first trimester or within 42 days of enrollment in the organization. This updates a previously published measure summary.