AHRQ’s New CUSP Module Helps Hospitals Engage Patients and Families in Their Care

AHRQ has released a new module for its Comprehensive Unit-based Safety Program (CUSP) to help clinical teams learn how to engage patients and families in their care. Based on a field-tested guide for engaging patients and families, the CUSP Patient and Family Engagement Module includes PowerPoint slides, speaker notes, demonstration videos, and tools to improve communication and patient safety in the hospital setting. The module helps clinicians:

Explore the roles and characteristics of patient and family advisors
Understand the relationship between communication and patient safety
Apply IDEAL Discharge Planning
Communicate adverse events to patients and family members

Clinical teams can use this module to foster an environment where patients, family members, and hospital staff are working together as partners to improve the quality and safety of care. Select to access the module.

U.S. Department of Health & Human Services

Patient and Family Engagement

The Patient and Family Engagement module of the CUSP Toolkit focuses on making sure patients and their family members understand what is happening during the patient's hospital stay, are active participants in the patient's care, and are prepared for discharge.

This module explains the –

The role of patient advisors in ensuring patients' and families' views are incorporated into hospital policies and procedures
How to work with patient advisors as part of the CUSP team
Tools to improve communication among patients, families, and clinicians
How to communicate an adverse event to patients and family members

This module includes--
Facilitator Notes (Word) [ - 2.83 MB] (Accessible Version)
Presentation Slides (PPT) [