Innovations
Organization-Wide Adoption of Patient- and Family-Centered Care Leads to Consistently High Levels of Patient Satisfaction
An organizational transformation focused on patient- and family-centered care leads to consistently high levels of patient satisfaction.
Patient- and Family-Centered Care Initiative Is Associated With High Patient Satisfaction and Positive Outcomes for Total Joint Replacement Patients
Magee-Womens Hospital of the University of Pittsburgh Medical Center implemented the Patient and Family Centered Care Methodology and Practice, a low-technology, systems-based approach to inpatient care that focuses on providing care from the patient’s and family’s perspective; the program is associated with high rates of patient satisfaction, functional status, and adherence to evidence-based care protocols, along with low infection rates and length of stay.
Hospital-Based Day Treatment Program Provides Family-Centered Services to Children With Chronic Illnesses and Emotional Issues as an Alternative to Outpatient and Inpatient Care
The Hasbro Children's Partial Hospital Program—a medical treatment day program for children ages 6 to 18 years old who have chronic medical illnesses and emotional issues—has demonstrated sustained positive outcomes of treatment on several measures, including quality of life, emotional symptoms, and family beliefs about illness.
Patient Advisers Participate in Hospital Councils, Committees, Staff Training, and Other Activities, Contributing to Improved Patient Satisfaction and Better Organizational Performance
Current and former patients participate in hospital and department advisory councils, committees, peer support, staff training and education, and other activities related to patient-centered care, contributing to higher patient satisfaction and improved organizational performance.
Cardiac Unit Features Acuity-Adjustable Rooms and Other Patient-Centered Programs, Leading to Well-Above Average Outcomes and Patient Satisfaction
A cardiothoracic care unit uses a multifaceted approach to patient- and family-centered care, leading to a well-above-average performance with respect to patient outcomes and satisfaction.
QualityTools
Patient- and Family-Centered Care Organizational Self-Assessment Tool
This self-assessment tool, developed by the Institute for Healthcare Improvement (IHI) in conjunction with the National Initiative for Children’s Healthcare Quality (NICHQ), allows organizations to understand the range and breadth of elements under patient- and family-centered care, and to assess where they are against the leading edge of practice.
Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals
This guide for hospitals shows how to combine concepts from multiple disciplines into a plan for improving communication, cultural competence, and patient- and family-centered care.
Recommendations and Promising Practices for Designing a Patient and Family-Centered Health Care System
This report provides guidance to key constituents in health care—patients and families, providers, administrators, educators, researchers, advocates, and funders—for advancing patient- and family-centered care, and specifically for creating partnerships with patients and families in quality improvement and health care redesign.
Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals
This guide provides recommendations to help hospitals address unique patient needs, meet patient-centered communication standards, and comply with related Joint Commission requirements.
Partnering with Patients and Families to Enhance Safety and Quality: A Mini Toolkit
This toolkit for health care leaders, clinicians, and staff demonstrates ways to partner with patients and families to enhance quality and safety. It provides tools and resources that support efforts to ensure patient care is safe and responsive to the needs, priorities, goals, and values of patients and their families.
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