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The effect of response scale, administration mode, and format on responses to the CAHPS Clinician and Group survey. - PubMed - NCBI

The effect of response scale, administration mode, and format on responses to the CAHPS Clinician and Group survey. - PubMed - NCBI



 2014 Aug;49(4):1387-99. doi: 10.1111/1475-6773.12160. Epub 2014 Jan 29.

The effect of response scale, administration mode, and format on responses to the CAHPS Clinician and Group survey.

Abstract

OBJECTIVE:

To examine how different response scales, methods of survey administration, and survey format affect responses to the CAHPS (Consumer Assessment of Healthcare Providers and Systems) Clinician and Group (CG-CAHPS) survey.

STUDY DESIGN:

A total of 6,500 patients from a university health center were randomly assigned to receive the following: standard 12-page mail surveys using 4-category or 6-category response scales (on CG-CAHPS composite items), telephone surveys using 4-category or 6-category response scales, or four-page mail surveys.

PRINCIPAL FINDINGS:

A total of 3,538 patients completed surveys. Composite score means and provider-level reliabilities did not differ between respondents receiving 4-category or 6-category response scale surveys or between 12-page and four-page mail surveys. Telephone respondents gave more positive responses than mail respondents.

CONCLUSIONS:

We recommend using 4-category response scales and the four-page mail CG-CAHPS survey.
© Health Research and Educational Trust.

KEYWORDS:

CAHPS; patient experience surveys; survey methods

PMID:
 
24471975
 
[PubMed - indexed for MEDLINE] 
PMCID:
 
PMC4239855
 [Available on 2015-08-01]

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