Learn to conduct discharge followup calls

Learn to conduct discharge followup calls

Tool Added to AHRQ Pharmacy Health Literacy Center

AHRQ has added a sixth tool to the AHRQ Pharmacy Health Literacy Center: How to Conduct a Postdischarge Followup Phone Call. This tool, from the Re-Engineered Discharge (RED) Toolkit, describes how pharmacists or other staff can to prepare for and conduct the call to patients after they leave the hospital. The tool includes a call script, an example conversation, and a template for documenting the call.

Select to access Tool 5: How to Conduct a Postdischarge Followup Phone Call: http://www.ahrq.gov/professionals/systems/hospital/red/toolkit/redtool5.html

Select to access AHRQ Pharmacy Health Literacy Center: http://www.ahrq.gov/professionals/quality-patient-safety/pharmhealthlit/index.html

Select to access the Re-Engineered Discharge (RED) Toolkit , which helps hospitals implement a tested strategy for changing discharge processes to increase patient understanding and reduce readmissions: http://www.ahrq.gov/professionals/systems/hospital/red/toolkit/index.html