The stories clinicians tell: achieving high reliability and improving patient safety.

Cohen DL, Stewart KO. Perm J. 2015 Nov 9; [Epub ahead of print].

Stories can be powerful tools for translating experience from frontline medical practice into improvement work. This collection of narratives from various clinicians reveals factors that hinder high reliability in health care practice and contribute to safety hazards and diagnostic errors. Specific situations discussed include lack of peer support, disruptive behavior, andproduction pressure.