Patients' and families' perspectives of patient safety at the end of life: a video-reflexive ethnography study.

Collier A, Sorensen R, Iedema R. Int J Qual Health Care. 2016;28:66-73.

This ethnographic study revealed dying patients' and their families' perceptions of iatrogenic harm. Communication-related harms were considered distressing to the patients and their families. These results underscore the importance of maintaining trust in end-of-life care to augment safety.