Actions Needed to Improve Newly Enrolled Veterans' Access to Primary Care.

Washington, DC: United States Government Accountability Office; March 18, 2016. Publication GAO-16-328.

This analysis found that scheduling problems among patients seeking primary care from Veterans Affairs health systems continue to occur. The report outlines weaknesses in the data collected to measure and evaluate veterans' access to primary care and spotlights the need to develop and disseminate a comprehensive policy for Veterans Affairs schedulers to reduce risk of scheduling errors.

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