AHRQ Toolkit Helps Health Care Organizations and Providers Communicate With Patients and Families When Harm Occurs
Despite the best efforts of hospitals, doctors, nurses and other health care professionals, about 1 in 10 patients is harmed by the care they receive.
Effective communication following harm can leave patients and families to wonder what happened and possibly seek legal action to find answers.
The Agency for Healthcare Research and Quality (AHRQ) released a new online toolkit to help hospital and health system leaders and clinicians communicate with patients and their families when something goes wrong with their care.
The toolkit will help expand use of an AHRQ-developed communication and resolution process called Communication and Optimal Resolution, or CANDOR, which gives hospitals and health systems the tools to respond immediately when a patient is harmed and to promote candid, empathetic communication and timely resolution for patients and caregivers.
The CANDOR toolkit, which is customizable and available at no charge, is the latest in a series of AHRQ materials to teach, train, and catalyze health care providers to build capacity to make care safer. Access the toolkit here.
Effective communication following harm can leave patients and families to wonder what happened and possibly seek legal action to find answers.
The Agency for Healthcare Research and Quality (AHRQ) released a new online toolkit to help hospital and health system leaders and clinicians communicate with patients and their families when something goes wrong with their care.
The toolkit will help expand use of an AHRQ-developed communication and resolution process called Communication and Optimal Resolution, or CANDOR, which gives hospitals and health systems the tools to respond immediately when a patient is harmed and to promote candid, empathetic communication and timely resolution for patients and caregivers.
The CANDOR toolkit, which is customizable and available at no charge, is the latest in a series of AHRQ materials to teach, train, and catalyze health care providers to build capacity to make care safer. Access the toolkit here.
AHRQ also issued a press release and blog highlighting the importance of CANDOR.
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