Patient- and Family-Centered Innovations To Improve Care | AHRQ Health Care Innovations Exchange

Patient- and Family-Centered Innovations To Improve Care | AHRQ Health Care Innovations Exchange

Patient- and Family-Centered Innovations To Improve CareWednesday, July 20, 2016

According to the Institute for Patient- and Family-Centered Care (IPFCC), “patient- and family-centered care” is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families. A growing body of research indicates that partnering with patients can lead to measurable improvements in safety and quality. Health care organizations are working with patients in various ways to implement innovative strategies to deliver patient- and family-centered care.

The featured Innovations describe a medical center whose patient and family advisors spearheaded a redesign of the bedside change-of-shift reporting process, a hospital that established a patient and family advisor rounding program to improve quality of care, and an outpatient rehabilitation center that revamped its patient education program for spinal cord injury patients to incorporate a variety of patient-centered, peer-based approaches.

 

The featured QualityTools include a range of resources and tools designed to support efforts to partner with patients and families to improve health care quality.

 

This issue also includes a featured Perspective, Convening a Learning Community To Advance Patient- and Family-Centered Care in Hospitals, based on an interview with the Innovations Exchange PFCC Learning Community's innovator and expert faculty. Representatives of 11 Florida hospitals worked collaboratively to adopt and implement patient- and family-centered care strategies published in the Innovations Exchange.

 

Featured Innovations:

• Patient and Family Advisors Spearhead Redesign of Bedside Shift-Change Reporting, Leading to More Consistent Use
• Patient and Family Advisor Rounding Contributes to Reduction in Falls and to Better Performance on Key Patient Experience Metrics
• Patient-Centered, Peer-Led Education and Support Enhance Patient Engagement and Self-Efficacy and Reduce Hospital Readmissions for Patients with Spinal Cord Injury

Featured QualityTools:

• Patient and Family Engagement Resource Compendium
• Guide to Patient and Family Engagement in Hospital Quality and Safety
• Patient-Centered Care Improvement Guide
• Recommendations and Promising Practices for Designing a Patient and Family-Centered Health Care System
• Tips for Group Leaders and Facilitators on Involving Patients and Families on Committees and Task Forces

Featured Perspectives:

• Convening a Learning Community To Advance Patient- and Family-Centered Care in Hospitals